StareGlareGleap is an all-in-one customer support suite with chat, a knowledge base and AI; StareGlare is a focused bug and feedback inbox, and costs less if bug reports are all you need.
StareGlare vs Gleap at a glance
| Feature | StareGlare | Gleap |
|---|---|---|
| Price to start | Partly:On request: email hello@stareglare.com. Unlimited apps on every plan. | Partly:Starter $49/month billed yearly ($59 monthly): 1 seat, 1 project, no in-app bug reporting. Team $149 or $179/month and Pro $299 or $359/month, depending on billing period. |
| Free plan | No:No free plan. | No:No free plan. |
| macOS app support | Yes:Native macOS Swift package: logs, diagnostics and a window snapshot. The reporter can opt out. | Not checked:Not checked — see their site. |
| Web widget | Yes:Web widget with console errors, page URL and browser. A hosted report page per app needs no SDK. | Partly:Bug reporting starts on the Team plan; Starter has none. |
| Reply to reporters by email | Yes:Reply by email; replies thread back into the report. | Not checked:Not checked — see their site. |
| Reporter tracking page | Yes:Private tracking page for reporters, no account needed. | Not checked:Not checked — see their site. |
| AI / Claude fixing | Yes:MCP server lets Claude Code read reports, fix the code and reply to the reporter. | Yes:AI support suite; AI usage is billed per token. |
| Crash reporting | Partly:Errors and crashes can be captured automatically if you turn that on (web widget, macOS package, Godot addon or the API), grouped and counted per version; no symbolication, source maps or crash analytics. When someone reports after a crash, the macOS package attaches the crash log (not in sandboxed apps) and the Godot addon the previous session's log. | Not checked:Not checked — see their site. |
| Session replay | No:Not offered. | Yes:Included from the Team plan. |
| Integrations | Partly:On the Studio plan: Discord, Slack and signed webhooks, plus one-click GitHub and Linear issues. The Indie plan has "Copy as Markdown". | Yes:Many integrations. |
Pricing and features as published by Gleap on 1 October 2026 (source). "Not checked" means we didn't verify it; the feature may exist. StareGlare details are from stareglare.com. Prices are in US dollars unless marked and may have changed since.
Product names here are trademarks of their owners. Something out of date or wrong? Email hello@stareglare.com and it gets corrected.
When should you choose StareGlare?
- You want a bug and feedback inbox, not a full support desk.
- You want a lower entry price with bug reporting included on every plan.
- You ship Mac apps and want a native macOS reporter.
- You prefer simple pricing over per-token AI billing.
When should you choose Gleap?
- You want live chat, a knowledge base and AI support in one product.
- You need many third-party integrations out of the box.
- You want session replay on a team plan.
- You run a support team, not only a solo or small studio.
What does StareGlare not do?
No session replay, no performance monitoring, no source maps or symbolication (errors and crashes can be captured automatically if you turn that on, grouped and counted, and a report sent after a crash carries the crash log), no iOS or Android SDKs, no game-engine SDKs other than a Godot 4 addon, no feature-voting boards and no live chat. If you need those, another tool may suit you better — check the comparison above.
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Gleap is named only to identify the product; StareGlare is not affiliated with or endorsed by it.